Who is Big Red Tickets?
Big Red Tickets is a small business operating from offices in Kansas City, Missouri—providing premium seating for any event nationwide.  We are a ticket broker operating in the secondary market; we do not represent any box office and generally do not sell tickets at face value.  We have been in business for over eight years, satisfying thousands of clients.  Most ticket companies, including several of the ones you may have already seen on the internet, simply resell other brokers’ tickets at a mark up.  While we can provide that service to clients who require exact seat locations and tickets that are available for immediate delivery; our specialty is providing concierge service by establishing an ongoing relationship with our clients to provide them the best possible seats, to be delivered in the future, at a price our clients are comfortable paying today.  Working with you, we establish parameters for the type of seat you are willing to sit in and the price you want to pay.  As the event approaches we acquire tickets, assign you tickets that are comparable or better, and then deliver them either by Federal Express or in-person in the city of the event.

Does Big Red Tickets charge service fees?
No—Big Red Tickets does not charge service fees ever.  This is the prevailing way that many ticket websites make their money, but we do not charge these fees.  Consequently, this saves our clients a minimum of 10% to 15% over our competitors.

How does Big Red Tickets get tickets?
We operate in the secondary ticket market.  We have no affiliation or special relationship with primary ticketing agents such as TicketMaster or individual ticket box offices.  We do not buy any of our tickets from box office sources prior to the public sale of the tickets.  While we buy some tickets through normal public sales, the vast majority of our tickets are purchased on the secondary market through networking with ticket brokers, season ticket holders, and private parties looking to sell their tickets.

Why doesn’t Big Red Tickets always guarantee an exact seat location at the time of purchase?
Advanced orders do not guarantee an exact seat location.  There are many possible reasons depending on the specific event:  the tickets are not yet in-hand; exact seating locations may not yet be assigned by our vendors; the tickets may not yet have been distributed by the venue and acquired by Big Red Tickets; and as more tickets become available, we may simply acquire better seats.  Placing an advance order with Big Red Tickets is similar to the customer experience with a hotel or rental car company.  Customers place reservations for a certain class of room or car; however, those customers may end up in a higher class of room or car on the day they show up.  Similarly, we take payment for the advance order up-front and guarantee that clients will receive tickets for the event that are at least as good as what we advertised and negotiated at the time of the order.

What is Comparable or Better Seating?
When you place an advance order for tickets, the seat description on the invoice sets the minimum parameter for your seats.  Comparable or better seating is defined as: (a) tickets in a lower row of the same or equivalent section; (b) or tickets in a lower row in a section of the same stadium/arena level that is closer to the center of the stadium (i.e. 50 yard line, midcourt line, center ice, home plate).  Unless explicitly noted in the seat description on the invoice, comparable or better seating is not affected by team affiliations and does not include a specific side of the stadium (i.e. team side) or a specific view of anything other than the playing field, (i.e. the band, scoreboards, video boards, or surroundings outside the stadium etc).  This is a unique service that Big Red Tickets provides to our clients, and the possibility of free upgraded seats should be seen as one of the advantages to placing the advance order.  Big Red Tickets will try to accommodate special requests or considerations; however, you should contact Big Red Tickets immediately regarding special circumstances.

How can I be sure Big Red Tickets will deliver my tickets?
We understand that ordering tickets requires some trust by our clients.  We are big sports fans ourselves, and we understand the importance of these events in the lives of our clients.  We are extremely proud of our business and plan on earning your business in the future by providing tickets that meet or exceed your expectations.  Take a moment and view what thousands of people have said about the experience of doing business with us.  eBay feedback is completely transparent; we cannot filter any of our client’s comments or cherry-pick only the positive ones.  As you can see the testimonials are overwhelming positive, and the years of available data should give you confidence that you will have a similarly positive experience.

How will I get my tickets?
Advance order tickets will be delivered at a date in the future—typically 3-10 days before the event.  Your invoice includes our best estimate of the delivery of the tickets.  Every ticket we ship will ship via FedEx.  In some circumstances, we will make arrangements for you to pick up the tickets at or near the venue on day of the event.
We know that many of our clients travel to the event, and many of our tickets ship close to the event date.  Consequently, we are experienced at coordinating delivery to clients with travel plans that take them away from home during the delivery period.  Regardless of whether tickets are shipped by FedEx or local pick-up is arranged, we guarantee the arrival of the tickets in time for the event.  In our seven years of business, we have never had a client miss an event because we shipped the tickets to a location they had already departed from.  For a typical event, our procedure includes the following steps:  
    • In the weeks leading up to the event we communicate with you via email to ensure we have the best contact information.  
    • We will contact you by phone the day that we receive the tickets in order to confirm your ability to take a shipment at your billing address or will make other delivery arrangements as necessary.  
    • We will not ship your tickets the week of the event without contacting you first.  
    • If necessary local pick up at an office near the venue will be arranged. Your shipping charges will be refunded if we do not send your tickets via FedEx.

Why buy from Big Red Tickets?

No Service Fees Ever. On our website, the price you see is the price you pay. Make sure you when you compare prices on other sites you take this into account. Many retail sites will lure you in with low ticket prices, then charge as much as 25% in service fees once you get to checkout. 

Free Seat Upgrades. When you purchase tickets that are not in hand, you are eligible to receive comparable or better seats at no additional charge. 

Dependability. Please look at our unfiltered eBay feedback. We deliver tickets to our clients regardless of changing market conditions.